Frequently Asked Questions
Everything you need to know about your Icebreaker experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. International shipping times vary by location, typically ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and ensure all our manufacturing partners adhere to fair labor standards.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.